RETURNS
OB Design and Engineering policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of automation in Ireland goods are exempt from being returned. Such as flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Automation Ireland, Automation in Ireland OB Design and Engineering
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Automation Ireland will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact OB Design and engineering automation companies in Ireland, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact OB design and Engineering at sales@obdesignandengineering.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
OB Design and engineering only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@obdesignandengineering.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you from automation Ireland, OB design and engineering.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, OB Design and engineering will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, visit my account page > orders or access via this link https://obdesignandengineering.com/my-account/orders/ and click Refund button and fill in a Refund Request Form.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, OB Design and Engineering advises you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
